For answers to common questions about MEDGroup, please click on a link below. Who do I contact to get more information about MEDGroup’s occupational health services or to set up an account for services? Does my company need to sign a formal contract/agreement to participate in MEDGroup’ occupational health care services? What are the benefits of using MEDGroup versus a hospital emergency room? What is the standard turnaround time for urine drug screens and/or any additional substance abuse testing? Do my employees need appointments for work-related physicals, urine drug screens, or work-related injury care? Is MEDGroup an Ohio BWC Certified Provider? What should I do if I am injured at work? Who do I contact with billing questions? Who do I contact to get more information about MEDGroup’s occupational health services or to set up an account for services? You may contact our Sales and Marketing Department at (800) 642-1007, extension 143 to obtain additional information about our occupational health services or to establish an account with MEDGroup. top Does my company need to sign a formal contract/agreement to participate in MEDGroup’ occupational health care services? In most cases, MEDGroup does not require a formal contract or agreement with its occupational health care clients. After fully assessing a company’s occupational health care needs, a MEDGroup representative will create a company protocol outlining the services to be performed as well as reporting instructions. This protocol is periodically reviewed with the company for accuracy. top What are the benefits of using MEDGroup versus a hospital emergency room? MEDGroup is a perfect alternative to a hospital emergency room if an employee experiences a non-life threatening injury at work. Our physicians and clinical staff are specially trained in occupational medicine, so they understand the many nuances of work-related injury care and return-to-work issues. MEDGroup is also experienced in post-accident/post-injury substance abuse testing, which is a component of many companies’ injury care protocols. Additionally, your employees will be seen in a timely manner and will not have to wait behind true emergencies and traumas, as they would in an emergency room setting. top What is the standard turnaround time for urine drug screens and/or any additional substance abuse testing? A typical turnaround time for a negative urine drug screen result is 24-48 hours. A positive urine drug screen result requires an additional 24-48 hours for the Medical Review Officer (MRO) process. Breath alcohol test results are obtained and reported immediately after testing and/or confirmation occurs. All hair testing reporting occurs within 48-72 hours after the hair specimen is obtained. top Do my employees need appointments for work-related physicals, urine drug screens, or work-related injury care? No, walk-ins are welcome; however, scheduled appointments are encouraged to expedite the services needed. It is our policy to treat/see scheduled appointments first, although, MEDGroup expects that for initial work-related injuries, employees will be coming to the center(s) unexpectedly and they will be triaged immediately. You may contact any of our four center locations directly to schedule appointments. top Is MEDGroup an Ohio BWC Certified Provider? Yes, MEDGroup is an Ohio BWC Certified Provider and we are able to treat any employee in the State of Ohio for a work-related injury. top What should I do if I am injured at work? If you are injured at work, after reporting the injury to your employer, treatment should be sought immediately at any of our four- (4) centers (see Locations). Most of our centers in Northeast Ohio are open extended evening and weekend hours; however, if all of our centers are closed at the time of your injury, you should seek medical attention from the nearest emergency room. You can then schedule your follow-up appointment, if necessary, with one of our centers. top Who do I contact with billing questions? For occupational health billing questions, you may contact our Sales and Marketing Department by calling (800) 642-1007, extension 143 or by emailing us at sales@medgroup.org. top